Terms of service

Terms of Service

Overview

Welcome to Aldrenne. These Terms of Service apply to purchases made through aldrenne.com and your use of our website.

Throughout these terms, “Aldrenne”, “we”, “us” and “our” refer to the store operating under the trading name Aldrenne.

Please read these terms alongside our Privacy Policy and Returns & Refunds Policy. Nothing in these terms limits your mandatory consumer rights.

Using our store

You must have the legal capacity to enter into a purchase contract or have permission from a parent or legal guardian.

You agree to provide accurate contact, payment and delivery information and to use only payment methods you are authorised to use.

You must not use our website for fraud, unlawful activity, interference with its operation or unauthorised access to accounts or systems.

Product information

We aim to describe and display our products accurately. Please review the product description, materials, size guide and care instructions before purchasing.

Colours may vary slightly between screens. This does not affect your rights if a product is materially different from its description.

Products must meet the descriptions and legally required standards applicable to your purchase.

Prices and payment

The currency, product price and any applicable delivery charges or taxes collected by us are displayed before you complete checkout.

Your payment provider may apply its own currency conversion or international transaction fees.

Payment is processed through the payment options available at checkout. Transactions are subject to payment authorisation and appropriate security checks.

Price changes do not affect orders we have already accepted.

Orders and acceptance

After placing an order, you will receive an email acknowledging receipt. This acknowledgement does not, by itself, constitute acceptance.

We accept your order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier. Taking payment alone does not constitute acceptance.

Before acceptance, we may decline an order because the product is unavailable, payment cannot be authorised, there is a material pricing error or there are reasonable grounds to suspect fraud.

If we cannot accept an order, we will notify you and promptly refund any payment taken for it.

If we identify an error affecting your order, we will explain it and give you the choice to proceed on the corrected basis or cancel for a refund. We will not increase the agreed price without your consent.

Delivery

Available delivery destinations, charges and estimated timeframes are provided before purchase.

We will deliver within the agreed timeframe. For UK and EU consumer orders, where no different delivery period has been agreed, delivery will take place within 30 days of the contract being formed.

For US orders, we will ship within the timeframe stated when you order or, if no timeframe is stated, within 30 days, subject to applicable law.

If we cannot meet the relevant timeframe, we will notify you and explain your options, including cancellation and a refund where required. Where your consent to a delay is required, we will request it.

Please contact support@aldrennestore.com if your order is delayed, missing or arrives damaged.

Delivery details and responsibility

Please check your delivery address before completing checkout. Contact us promptly if you need to correct it.

If an incorrect address or a missed collection causes a failed delivery, we will explain the available options and any reasonable redelivery costs before arranging another shipment.

For UK and EU consumer orders, the goods remain our responsibility until you, or a person you nominate, takes physical possession, except where the law provides otherwise for a carrier you independently appoint.

A carrier’s tracking status does not remove your right to report non-delivery or request an investigation.

Import charges

Orders may involve international shipping.

Any import duties, import taxes or customs clearance charges payable by the customer must be disclosed before purchase where required. Charges we collect are shown at checkout.

Nothing in these terms authorises an undisclosed charge or limits your rights concerning unexpected costs.

Cancelling an order

For online purchases delivered to the UK or EU, you may cancel without giving a reason within 14 calendar days after the day you receive your goods.

If products from one order are delivered separately, this period ends 14 days after the day you receive the last item.

To cancel, email support@aldrennestore.com with a clear statement of your decision. Including your order number helps us identify your purchase. No specific form or return authorisation is required.

You must send the goods back within a further 14 calendar days after notifying us.

For other destinations, cancellation and return rights are described in our Returns & Refunds Policy and applicable law.

Returns

Our returns facility is located in China:

Huasheng Zhibo Industrial Park
Jinshagang 1st Road, Dalang Town
Dongguan, Guangdong
China

For change-of-mind returns, including a preference for a different size or colour, you pay the direct return postage to China, provided this responsibility was disclosed before purchase as required by law.

International return costs depend on your carrier, parcel weight and chosen service.

For faulty, damaged, misdescribed or incorrectly supplied goods, we cover reasonable necessary return costs or arrange an appropriate return method.

Please package returned items securely and retain proof of postage. You may inspect and try on clothing as you would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to inspect the goods.

Our US business contact address is not our returns facility.

Refunds

For UK and EU statutory cancellations, we will reimburse eligible payments without undue delay and within 14 calendar days after receiving your cancellation notice.

Unless we have offered to collect the goods, we may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever happens first.

When you cancel an entire order, we also refund the standard outbound delivery charge paid. Additional charges for an upgraded delivery service above our least expensive standard delivery option are not refundable.

Refunds are issued to the original payment method unless you expressly agree otherwise. We do not charge a refund processing or restocking fee.

Your payment provider may require additional time to display the credit.

Faulty or incorrect products

Contact support@aldrennestore.com if an item is faulty, damaged, misdescribed or incorrect.

Your statutory rights may include repair, replacement, a price reduction or a refund.

UK consumers generally have a short-term right to reject non-conforming goods within 30 days of delivery. Further rights may apply afterwards.

EU consumers benefit from a minimum two-year legal guarantee against non-conformity, with additional protection where national law provides it.

US consumers retain applicable statutory and warranty rights.

The change-of-mind return period does not limit rights concerning faulty or non-conforming products.

Promotions and sale items

Promotions apply according to the conditions displayed with the offer.

Discounts cannot be applied retrospectively unless the promotion expressly allows it.

Sale items retain the same mandatory consumer rights as full-price items.

Privacy

Our Privacy Policy explains how personal information is collected, used and shared.

Placing an order does not automatically consent you to optional marketing or tracking that requires separate consent.

Website content

Website content owned by or licensed to Aldrenne, including branding, photographs, graphics and text, is protected by applicable intellectual property laws.

You may browse and use the website for personal shopping purposes. Commercial reproduction or misuse of protected content requires permission.

Responsibility and consumer protection

We are responsible for losses caused by our breach of these terms to the extent required by applicable law.

We do not exclude or limit liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

Products are offered for personal consumer use. Any limitation concerning business losses applies only to the extent permitted by law.

Events outside our reasonable control

If an event outside our reasonable control affects an order, we will inform you and take reasonable steps to reduce the impact.

Such an event does not remove your applicable rights to cancel, receive a refund or obtain another remedy.

Governing law and disputes

These terms are subject to applicable law and do not remove mandatory protections available to consumers in their country of habitual residence.

Nothing in these terms requires you to waive access to a court, submit to mandatory arbitration or give up any legal remedy that cannot lawfully be restricted.

For questions or complaints, contact support@aldrennestore.com so we can work towards a resolution. You may also use any court, regulator or dispute resolution procedure available under applicable law.

Changes to these terms

We may update these terms for future purchases. The version applicable when your order is accepted governs that purchase.

Changes do not retrospectively reduce your rights under an existing order.

Contact

Trading name: Aldrenne
Website: https://aldrenne.com
Email: support@aldrennestore.com

Business contact address:
8200 NW 41st St, 2nd Floor
Doral, FL 33166
United States