Shipping policy

Shipping Policy

Delivery information

Aldrenne delivers to destinations available at checkout. Delivery options, shipping charges and estimated delivery times are displayed before you place your order.

Please review this information and check your delivery address before completing your purchase.

Order processing

Once your order has been placed, you will receive an order acknowledgement by email.

Processing and delivery are separate stages. Please refer to the information displayed when ordering for the estimated time needed to prepare and deliver your purchase.

If an item becomes unavailable or we cannot fulfil your order, we will contact you and promptly refund any payment taken for goods we cannot supply.

Shipping charges

Applicable shipping charges are displayed at checkout before payment.

Where free shipping is offered, the qualifying conditions are shown with the offer. Any delivery upgrade you select is charged at the amount displayed at checkout.

Delivery times

Delivery estimates depend on the destination and shipping service selected. Business days exclude weekends and relevant public holidays.

We will fulfil your order within the timeframe agreed when you purchase.

For UK and EU consumer orders, where no different delivery period has been agreed, delivery will take place within 30 days of the contract being formed.

For US orders, we will ship within the advertised timeframe or, where no shipping timeframe is specified, within 30 days, subject to applicable law.

Dispatch and tracking

We will send a dispatch confirmation when your order is shipped. Where tracking is available, the confirmation will include tracking details or instructions for following your delivery.

Tracking updates may take time to appear after the carrier receives the parcel.

International shipping and customs

Orders may be dispatched through international fulfilment partners. Our US business contact address is not necessarily the dispatch location.

International shipments may require customs clearance, which can affect delivery timing.

Import duties, import taxes or customs clearance charges payable by the customer must be disclosed before purchase where required. Charges collected by Aldrenne are displayed at checkout.

Nothing in this policy authorises an undisclosed charge or limits your rights concerning unexpected costs.

Delivery delays

If we cannot meet the agreed shipping or delivery timeframe, we will contact you with an update and explain your options.

Where required, we will request your agreement to a revised timeframe or offer cancellation and a refund for the affected goods.

Delays do not remove your rights under applicable consumer law.

Address corrections

Please provide a complete and accurate delivery address, including the postcode and any necessary apartment or unit details.

If you notice an error, contact support@aldrennestore.com promptly. We will try to amend the details, but changes may no longer be possible once the order has been dispatched.

If incorrect details result in a failed delivery, we will explain the available options and any reasonable redelivery charges before arranging another shipment.

Missed or failed deliveries

Please follow any collection or redelivery instructions provided by the carrier.

If a parcel is returned because it could not be delivered or collected, contact us so we can discuss the next steps. Any proposed redelivery charge will be explained before you agree to it.

A failed delivery does not automatically cancel an order or remove your statutory rights.

Missing parcels

If your parcel has not arrived within the expected timeframe, email support@aldrennestore.com with your order number.

If tracking shows delivery but you have not received the parcel, please check with other members of your household and any delivery location you authorised, then contact us.

We will investigate with the carrier and provide the appropriate resolution. A tracking status alone does not remove your right to report non-delivery.

Damaged or incorrect deliveries

If your parcel or an item arrives damaged, or you receive an incorrect product, contact support@aldrennestore.com with your order number and a description of the issue.

Photographs of the item and packaging can help us investigate. Please retain the packaging where possible.

We will arrange an appropriate resolution in accordance with our Returns & Refunds Policy and your statutory rights.

Responsibility for delivery

For UK and EU consumer orders, goods remain our responsibility until you, or a person you nominate, takes physical possession, except where applicable law provides otherwise for a carrier you independently appoint.

For other destinations, your rights are governed by applicable law. Nothing in this policy excludes mandatory consumer protections.

Returns

Our US business contact address is not our returns facility. Please follow our Returns & Refunds Policy for the returns address, instructions and applicable postage costs.

Contact

For shipping and delivery enquiries, contact:

Aldrenne
Email: support@aldrennestore.com
Website: https://aldrennestore.com

Business contact address:
8200 NW 41st St, 2nd Floor
Doral, FL 33166
United States