Refund policy

Returns & Refunds Policy

At Aldrenne, we want you to feel confident in your purchase. This policy explains how to cancel an order, return an item and request a refund.

Your right to cancel

For online purchases delivered to the United Kingdom or European Union, you may cancel your order without giving a reason within 14 calendar days after the day you receive your goods.

If goods from one order are delivered separately, the cancellation period ends 14 days after the day you receive the last item.

To cancel, email support@aldrennestore.com with a clear statement of your decision. Please include your order number to help us identify your purchase. No return authorisation or specific form is required to exercise your right to cancel.

After notifying us, you must send the goods back within a further 14 calendar days.

Condition of returned items

You may inspect and try on clothing as you would in a shop to check its nature, characteristics and fit.

Please package returned goods securely and include the original tags and packaging where possible. Missing packaging does not, by itself, remove your statutory right to cancel.

We may deduct an amount reflecting any loss in value caused by handling beyond what is reasonably necessary to inspect the goods. This does not affect your rights concerning faulty or incorrectly supplied items.

Returns address

Our returns facility is located in China. Please send returned goods to:

Huasheng Zhibo Industrial Park
Jinshagang 1st Road, Dalang Town
Dongguan, Guangdong
China

Contact support@aldrennestore.com if your carrier requires additional delivery or recipient details. Requesting shipping assistance is not a condition of exercising your cancellation rights.

Please include your order number inside the parcel and retain proof of postage. Tracked shipping is recommended but is not a condition of your statutory rights.

Our US business address is not our returns facility.

Return postage costs

If you return an item because you have changed your mind, including because you prefer a different size or colour, you are responsible for the direct cost of returning it to our facility in China.

International return postage may cost more than a domestic return. The amount depends on your carrier, parcel weight and shipping service. Please obtain a quote from your carrier before sending the parcel.

This responsibility applies only where we informed you before purchase that you would bear the return costs. If we did not provide the required information, we will bear those costs.

For faulty, damaged, misdescribed or incorrectly supplied goods, we will cover reasonable necessary return costs or arrange an appropriate return method.

Refunds following cancellation

We will reimburse eligible payments without undue delay and no later than 14 calendar days after receiving your cancellation notice. However, unless we have offered to collect the goods, we may withhold reimbursement until we receive the returned goods or you provide evidence that you have sent them back, whichever happens first.

Refunds will be issued to your original payment method unless you expressly agree to another method. You will not incur a fee for receiving the refund. Your payment provider may require additional time to display the credit.

If you cancel your entire order, we will refund the standard outbound delivery charge you paid. We are not required to refund the additional cost of an express or upgraded delivery service above our least expensive standard delivery option.

We do not charge a restocking fee.

Faulty, damaged or incorrect goods

If your order arrives faulty, damaged, misdescribed or incorrect, email support@aldrennestore.com with your order details and a description of the problem. Photographs may help us assess the issue, but do not replace your statutory rights.

For UK consumers, a short-term right to reject non-conforming goods generally applies for 30 days after delivery. Rights to repair, replacement, a price reduction or a refund may also apply after that period.

For EU consumers, goods benefit from a minimum two-year legal guarantee against non-conformity, subject to applicable national law. Repair or replacement must be provided free of charge where required. A price reduction or refund may be available where the legal conditions are met.

The 14-day change-of-mind cancellation period does not limit your rights concerning faulty or non-conforming goods.

Sale items

Sale items have the same statutory cancellation and consumer protection rights as full-price items.

Exchanges

To discuss a different size or colour, email support@aldrennestore.com. Exchanges depend on stock availability.

You may instead exercise your right to cancel and place a separate order. You are not required to accept an exchange or store credit in place of a refund to which you are legally entitled.

Cancellation notice template

You may use the following wording, but doing so is optional:

“To Aldrenne, support@aldrennestore.com: I hereby give notice that I cancel my contract for the following goods. Order number: ____. Ordered on: ____. Received on: ____. Customer name: ____. Customer address: ____. Date: ____.”

Your statutory rights

Nothing in this policy excludes or limits your mandatory consumer rights under applicable law. If the law applicable to your purchase provides greater protection, that protection takes precedence.

Contact

Trading name: Aldrenne
Website: aldrennestore.com
Email: support@aldrennestore.com

Business contact address:
8200 NW 41st St, 2nd Floor
Doral, FL 33166
United States

Please send returned goods to our returns facility in China, rather than our US business contact address.